Privacy Policy

San Francisco Journeys values its customers’ right to privacy. The following privacy policy serves to advise our customers of the types of information we collect on our website and how we use this information. Our aim is to balance our customers’ expectations of privacy, within reason, with our genuine, business-oriented need for information.


Due to the nature of the service we provide it is necessary that San Francisco Journeys collect certain personal information from our customers. The type of information collected includes, but is not limited to, name, address, e-mail, credit card details and phone number. San Francisco Journeys is dedicated to ensuring the security of our customers’ personal details and consistently meets legal and commercial standards where online security is concerned.

Any credit card details entered on our website are stored in Secure Hosting and are only accessed by approved personnel for legitimate business purposes.

The contact details submitted by our customers are retained by San Francisco Journeys for the purpose of contacting our customers with future offers and updates. This continued contact between San Francisco Journeys and its customers is mutually beneficial and is described in detail below (see ‘E-mail’).


Any customer who makes an on-line reservation with San Francisco Journeys via Brown Paper Tickets is required to submit credit card details. It is company policy that San Francisco Journeys does not accept reservations without credit card details which can either be used as a means of payment or as a guarantee of payment.

Once submitted, credit card details are entered into a secure hosting network. As noted above, these details can only be accessed by authorized personnel and for the purpose of receiving payment for the services provided.

Customers will only be charged the amount agreed upon in their reservation. Any additional charges that may incur will only be charged with the card owners consent.

* Please note that by agreeing to the terms and conditions when making the original reservation, the customer gives consent to San Francisco Journeys to collect any cancellation fees that might incur if the customer reneges on their reservation.


When a customer makes a reservation with San Francisco Journeys, they may be required to give a valid e-mail address (for online reservations this will be required, for phone reservations it is at the consumer’s discretion).

The main motivation for obtaining an e-mail address from our customers is so that we may send them confirmation details for their tour. Our confirmation e-mails not only detail the confirmation number and the times and dates relevant to customers’ reservations, they may also give important details regarding appropriate attire, directions and other helpful information where applicable.

We may use these email addresses to inform our customers of future promotions and competitions as we like to keep our customers updated with the services we provide. Customers will always have the option to ‘opt-out’ of these further email services and can do so by clicking the link ‘click here to unsubscribe’.

San Francisco Journeys reserves the right to collect the e-mail addresses, phone numbers, and any other data entered in by customers who communicate or contact us via e-mail, forms, or any other online means where potential customers enter in their information. The information collected is used to contact potential customers in the event of not completing a reservation, improve our web pages, marketing, product notices and updates, and the quality of our service.

Compliance with Law

Under the rare circumstance that a customer’s personal details would be required by law, San Francisco Journeys would be obligated to release this personal information. The conditions under which disclosure of a customer’s personal information would be deemed necessary include, but are not limited to, the following: if the information is required by a law enforcement agency; if the information is required by court order; if the information is deemed necessary through the process of litigation. We may also release a customer’s personal details if it is deemed necessary in order to implement a contractual agreement between ourselves and the customer.

Further to this, San Francisco Journeys is located in San Francisco, California, but the website can be accessed from all 50 states and in numerous countries all over the world. San Francisco Journeys acknowledges that the law will differ at the several locations from which the website can be accessed, however, customers of the San Francisco Journeys’ website agree to be governed in all matters and dealings regarding the website, by the governing law of the State of California.

Policy Changes

San Francisco Journeys reserves the right to make changes to this privacy policy at any time and without prior notice. The privacy policy in place at the time of a customer’s use of the website is valid for any transaction or interaction made at that time. Customers who are concerned about the use of their personal information whilst using this website should consult the privacy policy prior to each transaction.

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